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QUALITY FUNCTION
DEPLOYMENT
CHAPTER 12
TEC 5133
Al Williams & Steve Whisnant
QFD DEFINED
A method for developing a design
quality aimed at satisfying the
consumer and then translating the
consumer’s demands into design
targets and major quality assurance
points to be used throughout the
production phase.
FOUNDER
Dr. Mizuno, professor emeritus of the Tokyo
Institute of Technology, is credited with
initiating the quality function deployment
(QFD) system. The first application of QFD
was at Mitsubishi, Heavy Industries, Ltd., in
the Kobe Shipyard, Japan, in 1972
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