195x Filetype PPT File size 0.40 MB Source: castle.eiu.edu
QUALITY FUNCTION DEPLOYMENT CHAPTER 12 TEC 5133 Al Williams & Steve Whisnant QFD DEFINED A method for developing a design quality aimed at satisfying the consumer and then translating the consumer’s demands into design targets and major quality assurance points to be used throughout the production phase. FOUNDER Dr. Mizuno, professor emeritus of the Tokyo Institute of Technology, is credited with initiating the quality function deployment (QFD) system. The first application of QFD was at Mitsubishi, Heavy Industries, Ltd., in the Kobe Shipyard, Japan, in 1972
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