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MERCER JOB LIBRARY 2020 Jobs Family & Sub-family List Copyright © 2020 Mercer LLC. All rights reserved YEAR OVER YEAR STATUS Family Code Family Title Family Description Sub-family Sub-family Title Sub-family Description Code This job family works to achieve the organization's Positions in this sub-family are responsible for achieving the organization's operational and financial goals. They control, direct and participate in the activities of the organization operational and financial goals. Positions in this through a hierarchy of managers and supervisors. Activities include long-term strategic planning; determine the policies of the organization; allocate its resources and make family control, direct and participate in the activities decisions regarding organization growth and diversification to accomplish the organization's vision. of the organization through a hierarchy of managers GMA General Management and supervisors. They undertake long-term strategic 01 General Management planning; determine the policies of the organization; allocate its resources and make decisions regarding organization growth and diversification to accomplish the organization's vision; identify and analyze possible mergers, acquisitions, and divestitures; Positions in this sub-family are responsible for identifying internal and external strategic issues and opportunities that could affect growth and profitability of the organization. identify, manage and report on the corporate risks Activities include: •Identifying growth opportunities, business model innovation, and facilitating cross-business unit initiatives •Evaluating and financial modeling of potential including financial, insurance, operational, project, merger, acquisition, divestment, partnership, and joint venture opportunities •Monitoring medium to long-term business trends/outlooks, gathering competitive intelligence to market, and regulatory risk. contribute to strategic business planning discussions with leadership •Identifying and developing optimal revenue models, sales/distribution channels, pricing, and new product GMA General Management 02 Business Strategy & development strategies •Identifying and negotiating strategic partnerships including financial arrangements, customer sharing, and intellectual property rights •Prioritizing and Planning tracking investments across new product development initiatives Positions in this sub-family are responsible for identifying, assessing, and reducing/mitigating risks to the organization. Activities include: •Characterizing potential risks and assessing vulnerability of critical assets to specific risks •Risk analysis and modelling to assess probability of specific risks occurring and evaluate/value the impact/consequences of occurrence •Developing process and procedures to report on, manage and mitigate risks to acceptable levels •Internal and external stakeholder reporting, including regulatory reporting GMA General Management 03 Risk Management Positions in this sub-family are responsible for providing strategic consulting and assisting businesses to operate more efficiently. Activities include: •Identifying and measuring problems, and recommending, customizing and implementing solutions •Servicing clients in areas including operations, finance and information systems to help organizations run more effectively •Identifying business opportunities and potential growth areas for companies and developing action plans for organizations to achieve their long-term objectives Business Strategy •Assisting clients in adopting best practices GMA General Management 04 Consulting This job family conducts the financial and accounting Positions in this sub-family are responsible for the leadership of multiple areas of the finance function, including financial planning & analysis, financial control, accounting, tax, operations of the organization. Areas of responsibility treasury, accounts payable/receivable, and credit & collections. Leads analysis, planning, and control of the organization’s financial transactions, systems and procedures to comply include preparing, collecting and interpreting with regulations, accounting principles, and other internal/external financial standards. financial information; preparing budgets, reports, Finance & Accounting FIN Finance forecasts and statutory returns; conducting financial 01 Leadership analyses of proposals, investments and fund sources; managing the organization's taxation affairs; managing cost accounting systems and cash flow; controlling treasury and ensuring compliance with regulatory standards. This job family also includes Positions in this sub-family are responsible for managing or performing work across multiple areas of finance, including financial planning & analysis, financial control, accounting, positions responsible for accounting administration tax, treasury, accounts payable/receivable, and credit & collections. Activities include financial transaction/data entry, financial data verification, financial records maintenance, activities such as accounts payable, accounts and compiling/maintaining ad-hoc financial information. receivable, credit, collections, billing and invoicing. FIN Finance 02 Finance Generalists Positions in this sub-family are responsible for managing or performing work in some/all of the following areas: •Analysis of internal financial information (e.g., profit loss accounts, financial statements, working capital, costs, prices, expenses, revenues, rates of return, etc.) •Financial evaluation and modelling of potential investment opportunities, impacts of financial transactions and corporate development activities •Analysis of external economic conditions and their impact on business operations (e.g., inflation, interest Sub-Family title change rates, exchange rates, etc.) •Mergers & Acquisition transaction execution (e.g., strategy, due diligence, negotiation, definitive documentation, and integration) (Corporate Finance (Financial FIN Finance 03 Corporate Finance Planning/Analysis) in 2019) Positions in this sub-family are responsible for managing and maintaining the organization's accounting, budgeting, and financial reporting processes. Activities including preparing budgets and financial reports; conducting financial analyses; and making recommendations to senior management. Includes general Financial Control positions and also specialized positions within the context of a manufacturing plant, retail organization (with inventory control), and the real estate industry. FIN Finance 04 Financial Control © 2020 Mercer LLC Page 1 of 18 This job family conducts the financial and accounting operations of the organization. Areas of responsibility include preparing, collecting and interpreting financial information; preparing budgets, reports, forecasts and statutory returns; conducting financial analyses of proposals, investments and fund sources; managing the organization's taxation affairs; managing cost accounting systems and cash flow; controlling treasury and ensuring compliance with regulatory standards. This job family also includes positions responsible for accounting administration activities such as accounts payable, accounts receivable, credit, collections, billing and invoicing. MERCER JOB LIBRARY 2020 Jobs Family & Sub-family List Copyright © 2020 Mercer LLC. All rights reserved YEAR OVER YEAR STATUS Family Code Family Title Family Description Sub-family Sub-family Title Sub-family Description Code Positions in this sub-family are responsible for analyzing financial information and producing management reports for internal and external reporting and decision-making purposes. Information analyzed includes inventory, costs, revenue, expenditure, cash flow, profitability, operating performance, and budgets. FIN Finance 05 Management Accounting Positions in this sub-family are responsible for managing or performing work in general financial accounting activities of the organization, including: •Financial transaction recording standards •Control/reconciliation of accounts and records •Cost accounting/budgeting •Accounting reports/schedules for internal audiences (management reporting) and for external audiences (compliance reporting) •May include administrative/transactional accounting support work, such as ledger maintenance and data entry FIN Finance 06 Accounting Positions in this sub-family are responsible for the organization's taxation affairs and for optimizing the organization's taxation situation. Manages or performs work in some/all of the following areas: •Calculation of tax liabilities, tax form preparation, and external filing/reporting •Research, analysis, and interpretation for purposes of tax compliance, planning, and optimization •Tax-specific transaction recording and record maintenance •Consultation with external consultants and agencies on tax matters FIN Finance 07 Tax Positions in this sub-family are responsible for cash administration activities to minimize the organization's exposure to credit, interest, and foreign exchange risk. Manages or performs work in some/all of the following areas: •Cash flow monitoring and reporting •Hedging for interest rate, currency and commodity risk, determining counter-party risk, etc. •Corporate finance structure and funding (e.g., funding sources and instruments, capital structure, dividend program, investment appraisal, portfolio management, etc.) •Stakeholder relations related to external funding FIN Finance 08 Treasury Positions in this sub-family are responsible for the organization's creditor and debtor accounts. Manages or performs work in some/all of the following areas: •Accounts Payable invoice verification, payment authorization and processing •Reconciliation of accounts payable ledgers to identify improper charges, validate transactions, and ensure accurate and timely payment of amounts due •Accounts Receivable invoice generation and verification of customer credit approval •Accounts Receivable payment processing and application to Accounts customer balances •Receivable age analysis and reporting FIN Finance 09 Payable/Receivable Positions in this sub-family are responsible for the organization's credit policy including the assessment of credit applications and outstanding credit. Manages or performs work in some/all of the following areas: •Researching credit history •Applying acceptable credit lines and payment terms to new customer and/or supplier accounts •Collection and maintenance of customer accounts •Follow-up correspondence, resolution and escalation of overdue accounts FIN Finance 10 Credit & Collections This job family supports the management of the Positions in this sub-family are responsible for leading teams and processes associated with the management of the organization's human resources. Activities include developing organization's human resources. Activities include human resource management strategies and policies to meet business needs; planning, administering and reviewing activities concerned with recruitment, training and developing human resource management strategies development, compensation and benefits, mobility, talent acquisition, diversity, talent management & organization development and employee/labor relations. In some and policies to meet business needs; planning, Human Resources organizations, accountabilities may include payroll. HRM Human Resources administering and reviewing activities concerned with 01 Leadership recruitment, training and development, compensation and benefits, mobility, talent acquisition, diversity, talent management & organization development and employee/labor relations. In some organizations the activities of this Positions in this sub-family are responsible for managing or performing work across multiple Human Resources sub-families including: •General HR program/policy development, family may include payroll. administration, and compliance •General business support •Employee hiring, onboarding, termination, and records maintenance •Employee and labor relations and communications •Rewards program coordination and/or administration •Relocation services (domestic and international) •Immigration services •HR related training In some Human Resources organizations, may also be accountable for HR Business Partnership (consulting and coaching), Mobility (strategy and design), Staffing & Recruiting, Talent & Organization HRM Human Resources 02 Generalists Performance, Training & Development, and Human Resource Information Systems (HRIS). © 2020 Mercer LLC Page 2 of 18 This job family supports the management of the organization's human resources. Activities include developing human resource management strategies and policies to meet business needs; planning, administering and reviewing activities concerned with recruitment, training and development, MERCER JOB LIBRARY compensation and benefits, mobility, talent acquisition, diversity, talent management & organization development and employee/labor 2020 Jobs Family & Sub-family List Copyright © 2020 Mercer LLC. All rights reserved relations. In some organizations the activities of this family may include payroll. YEAR OVER YEAR STATUS Family Code Family Title Family Description Sub-family Sub-family Title Sub-family Description Code Positions in this sub-family are responsible for addressing the challenges of placing employees around the world, including compensation, housing, cost-of-living and income tax considerations. Activities include: •Developing talent mobility strategies, policies, programs, and guidelines •Selecting and preparing employees for international assignments •Coordinating work visas, permits, and other immigration applications with legal, immigration, and applicants •Managing the physical relocation of employees, their families, and their possessions •Designing and administering expatriate policies and reward packages, including working closely with payroll in the home and host location HRM Human Resources 03 Mobility Positions in this sub-family are responsible for compensation and benefits programs that align rewards with organization goals. Activities include: •Analyzing and modeling merit and other salary increases •Managing job evaluation systems •Analyzing market data to assess the organization's competitive position •Managing incentive programs •Managing insurance, benefit, superannuation, and retirement programs •Selecting and managing compensation & benefits consultants HRM Human Resources 04 Compensation & Benefits Positions in this sub-family are responsible for administering multiple areas of human resources and rewards programs including: •HR employment issues related to hiring, termination, contracts, retirement, etc. •Personnel records maintenance pertaining to benefits, compensation, leaves of absence, retirement, etc. •Statistical reporting to internal management and external agencies •Compensation & benefits program implementation and administration •May select and manage HR outsourcing vendors HRM Human Resources 05 Human Resources Operations Positions in this sub-family are responsible for ensuring employees are paid accurately and timely with correct withholding and deductions. Activities include: •Calculating overtime, shift payments, sales commissions and bonuses •Accounting, distributing, and preparing taxes and deductions •Maintaining payroll records •Preparing reports for management or to meet legislative obligations •Ensuring payments comply with collective bargaining agreements, legislation, or other regulatory instruments •Preparing and distributing pay information to employees •Answering questions from employees and supervisors regarding payroll matters HRM Human Resources 06 Payroll Positions in this sub-family are responsible for managing interactions and relationships with employees and labor unions including: •Implementing measures to increase employee morale, motivation and satisfaction •Investigating and resolving complaints, grievances, and disputes •Representing management in union/labor relations including the negotiation, interpretation, and administration of collective bargaining agreements •Diversity/equal employment opportunity programs, training, and compliance •Advising Employee/Labor management on strategies that ensure a productive and harmonious workplace •May be accountable for employee assistance (EAP) and work/life programs HRM Human Resources 07 Relations & Diversity Positions in this sub-family are responsible for attracting, finding and acquiring skilled labor for organization needs including: •Talent evaluation and screening (assessing skills, testing, ranking, reference checking, etc.) •Job advertising and posting internally and externally, including third party recruiting agencies •Talent prospecting at employment fairs and on campus at educational institutions •Talent staffing and planning •Managing new employee induction process •May be responsible for exit interviews HRM Human Resources 08 Talent Acquisition Positions in this sub-family are responsible for designing, implementing, and administering programs that make the best use of an organization's human capital and ensures maximum return from their talent. Activities include: •Conducting talent assessments •Organizational design analysis •Planning for leadership and management succession •Managing performance measurement systems •Conducting employee/engagement research •Workforce planning & analytics Talent Management & HRM Human Resources 09 Organization Development Positions in this sub-family are responsible for employee career development to make the best use of employees' current and future abilities. Activities include: •Planning, organizing, and developing training curricula, materials, and programs •Analyzing training needs and developing programs to address them •Evaluating third part training providers •Managing delivery of internal and externally provided training HRM Human Resources 10 Training & Development (Internal) © 2020 Mercer LLC Page 3 of 18 MERCER JOB LIBRARY 2020 Jobs Family & Sub-family List Copyright © 2020 Mercer LLC. All rights reserved YEAR OVER YEAR STATUS Family Code Family Title Family Description Sub-family Sub-family Title Sub-family Description Code This job family conducts both internal and external Positions in this sub-family are responsible for the leadership of the organization's communications, change management, investor relations and other corporate affairs activities. communications for the organization. Activities Activities include: •Developing and delivering the organization's internal communication strategy and policy so that employees can rapidly identify, send, receive, and understand include maintaining positive relations with the public, information that is clear, credible and relevant •Developing and delivering the organization's external communication and corporate affairs strategy and policy, including public Communications & shareholders, investors, government and other Communications & relations, government relations, community relations and investor relations •Leading the organization in technical and non-technical change management, including the planning, CCA Corporate Affairs regulatory bodies; representing the company as a 01 Corporate Affairs implementing, communicating, measuring, controlling and affecting of change process point of contact between the organization, local Leadership officials, and community leaders; identifying, collecting, and sharing business information and knowledge as well as employee knowledge; change management. Positions in this sub-family are responsible for one or more components of the organization's communications and corporate affairs function, including internal and external communications, change management, investor relations and other corporate affairs activities. Activities include: •Developing the content for and producing written and visual communications for both internal and external audiences •Non-technical change management and process improvement strategy and planning involving general business Communications & Communications & processes, corporate/market initiatives, mergers & acquisitions and/or organization structures •Technical change management and process improvement to the organization's IT CCA Corporate Affairs 02 Corporate Affairs infrastructure •Lobbying as a company spokesperson Generalists Positions in this sub-family are responsible for developing and delivering the organization's internal communication strategy so that employees can rapidly identify, send, receive, and understand information. Activities include: •Developing, publishing and distributing a range of organization-wide and HR-related materials in traditional print form, electronically or through online technologies, e.g., newsletters, brochures, handbooks, conference and seminar materials, benefit and compensation communications, etc. Communications & Employee •Ensuring the organization's employees have access to business information and knowledge. Includes developing, managing and implementing strategies, systems and processes CCA Corporate Affairs 03 Communications & to identify, collect and share employee knowledge Collaboration Positions in this sub-family are responsible for maintaining and enhancing positive relations with external audiences, including the general public, shareholders, investors, government, etc. Activities include: •Communications to influence beliefs/perceptions with focus on public opinion to protect and promote the reputation of the organization •Communications to influence beliefs/perceptions with focus on government policy and legislative direction to improve the organization’s regulatory and economic environments Communications & •Active involvement with the communities in which the organization operates to address social, economic, and environmental challenges and promote the organization’s image in CCA Corporate Affairs 04 Corporate Affairs a positive way •Offering of public education/awareness programs community members as an act of goodwill Positions in this sub-family are responsible for maintaining, developing, and improving relations and communications between the organization and its shareholders, the investing public, and other members of the financial community. Activities include: •Preparing external investor communications highlighting the financial performance and broader strategic direction of the organization •Relationship management with clients and other key stakeholders •Coordinating meetings and other investor relations events CCA Communications & 05 Investor Relations Corporate Affairs This job family ensures the organization complies Positions in this sub-family are responsible for leadership of two or more of the following areas: •Legal •Regulatory Affairs (Ensuring organization obtains regulatory approval for with the legal and regulatory requirements of the new products, product changes, etc.) •Internal Audit (Auditing Business Operations/Processes, Financial, IT Systems, etc.) •Fraud Detection & Prevention •Compliance (Ensuring country (-ies) in which it operates. Activities include compliance with ethical standards, employee health & safety, environmental sustainability, conflicts-of-interest, etc.) providing legal counsel/support in areas related to Corporate Compliance LCA Legal, Compliance & Audit the business, including corporate law, real estate, tax, 01 & Legal Leadership business litigation, transactions/antitrust, compliance, intellectual property, employment/labor, corporate governance, ethics, etc. Regulatory activities ensure the organization's products and business activities are conducted ethically and in Positions in this sub-family are responsible for managing teams and processes across two or more of the following areas: •Legal •Regulatory Affairs (Ensuring organization obtains compliance with relevant regulations, laws and regulatory approval for new products, product changes, etc.) •Internal Audit (Auditing Business Operations/Processes, Financial, IT Systems, etc.) •Fraud Detection & Prevention standards. Audit activities include the examination, •Compliance (Ensuring compliance with ethical standards, employee health & safety, environmental sustainability, conflicts-of-interest, etc.) verification, evaluation, and reporting on financial, LCA Legal, Compliance & Audit operational, and managerial processes, systems and 02 Legal & Compliance outcomes to ensure financial and operational Management integrity and compliance. Positions in this sub-family are responsible for work in some/all of the following areas: •Providing legal advice/counsel in business-related areas •Researching, analyzing, and interpreting proposed and existing laws, statutes, and regulations •Identifying, monitoring and addressing issues of legal risk •Structuring, drafting, negotiating and/or approving legal contracts, letters of agreement, policies and other documents •Representing/advocating for an organization in litigation, arbitration, mediation or other disputes with courts, government agencies, or other legal authorities LCA Legal, Compliance & Audit 03 Legal © 2020 Mercer LLC Page 4 of 18
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