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the effect of systematic desensitization on speechanxiety james c mccroskey david c ralph and james e baitick ne of the most vexing problems there has been in the last few ...

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                                                              THE EFFECT OF SYSTEMATIC DESENSITIZATION
                                                              ON SPEECHANXIETY
                                                              James C. McCroskey,David C. Ralph, and James E. BaITick
                                                                       NE of the most vexing problems                         there has been, in the last few years, a
                                                               Othat has faced the field of speech-                          great deal of interest and exploration                   in
                                                              communication            since    its  inception       has      the application          of learning        theory     via
                                                              been the problem of anxiety in the oral                         behavior      therapies       to human         neuroses
                                                              communication            situation.      ,\"'hile   much        and anxiety. Reports of brief and com-
                                                              is claimed for the basic speech course as                      plete alleviation         of the symptoms, using
                                                              an agent for overcoming                 this   problem,        Knight's      criteria,2    have been appearing
                                                              scant evidence is available              in the litera-        at that time in our society's development
                                                              ture to support         such claims. On the con-               when the exigent problems                    of mental
                                                              trary,    evidence obtained           by the first au-         health     require     that   the professional        psy-
                                                              thor     at   Pennsylvania         State     University        chological resources be expanded,                   either
                                                              and Michigan State University indicates                        by the expansion             of training       facilities,
                                                              that     students       confronted         by     serious       increasing      the proficiency        and efficiency
                                                              anxiety     in oral communication                tend    to     of those involved           in psychological          ser-
                                                              drop out of the basic course. In one term                      vices, or by the Utilization of trained                 lay
                                                              at Michigan State, for example, over half                      personnel.
                                                              of    the   students      identified      as suffering             By far the most productive                  of these
                                                              from moderate           to severe speech anxiety                behavioral      techniques       seems to be syste-
                                                              during      the first week of dle term had                     matic      desensitization.        The      results     ob-
                                                              dropped       the course by the third week of                   tained     with      systematic       desensitization
                                                              the term. 1 No course can help if the stu-                     have been relatively            consistent      over an
                                                              dent is so anxious that he will not take                        extremely        wide      range      of     therapists,
                                                              the course. Thus,            even if one were to                clients, and problems,3 usually producing
                                                              grant    the claims of the advocates of the
                                                              basic course, a serious problem               confront-             2 Robert   P. Knight.     "Evaluation    of the Re-
                                                              ing    thousands       of students         (as well as          sults   of   Psychoanalytic     Therapy,"      American
                                                              adults)     across the country still remains.                  Journal    of PS)'chiatT)', 98     (1941), 434-446.
                                                                                                                                  3 Peter J. Lang, A. David Lazovik, and David
                                                              This paper reports the results of a study                      J.    Reynolds,     "Desensitization,      Suggestibility,
                                                              which investigated          a method of assisting               and Pseudo therapy,"      Journal    of .1.bnor71lal Pry'-
                                                              the    anxious       student      to   overcome        hi:.    cholog)',   iO (1965), 395-402; Joseph        W. Wolpe,
                                                                                                                              "Isolation   of a Conditioning       Procedure     as the
                                                              problem oUtside of the basic course class-                      Crucial  Psychotherapeutic      Factor:  A Case StUdy,"
                                                              room.                                                          Journal     ot  Neroous    and J[ental      Diseases,   13-!
                                                                                                                              (1962), 316-329; D. F. Clark,        ''Treatment     of   a
                                                                 'Within       the    area     of    psychotherapy           Monosymptomatic          Phobia    by    Systematic     De.
                                                                                                                             sensitization,"   Beh~vior     Research    and Therap')',
                                                                                                                              1 (1963), 63-68; Richard        C. Cowden and Leon
                                                              Dr. McCroskey is Associate Professor of Speech                 1. Ford, "Svstematic      Desensitization    with Phobia
                                                              at  Illinois  State  University,   Normal;     Dr. Ralph       Schizophrenics,"     American Journal of PS)'chiatry',
                                                              is  Professor    of   Communication        at   Michigan        119 (1962), 241-245; B. Ashem, "The           Treatment
                                                              State  University;    Mr. Barrick    is a graduate     stU-    of a Disaster     Phobia    by Systematic     Desensitiza-
                                                              dent    in   Counseling      Psvchology     at   Stanford       tion," Behavior Research and Therapj',          I  (1963),
                                                              University.                     .                              81-84;   Arnold    A. Lazrus,     "Group     Therapy     of
                                                                  1This data was obtained        in the public speak-        Phobic    Disorders   by Systematic Desensitization,"
                                                              ing   course   (Communication        101) at    Michigan       Leonard      P.   Ullman      and     Leonard      Krasner
                                                             State   during    the  Winter    Term,    1968.                 eds.,   Case Studies     in   Behavioral     Modification
                                                                                           SYSTEMA TIC DESENSITIZATION                       AND SPEECH ANXIETY                                      33
                                                                   positive       results     in    other      areas     of    the      psychology be successfully employed as
                                                                   client's    life.4                                                   trainers      in    a systematic         desensitization
                                                                      The application              of systematic          desen-        program?                                                        .
                                                                   sitization       to   less    debilitating         anxieties         Previous Research
                                                                   than phobias has produced alleviation                         of
                                                                   anxiety       among nonpathological                   clients,          Of special significance               for    this study
                                                                   notably       student       populations          with      aca-      are those studies focusing on the treat-
                                                                   demic anxieties."            Despite       the encourag-             ment of anxieties prevalent                    within      the
                                                                   ing reports         from these projects,              several        academic environment.                 Paul      found sig-
                                                                   fundamental          questions have yet to be an-                    nificantly'     greater       reduction        in   anxiety
                                                                   swered.      Of paramount               concern       to the         for desensitized subjects in an elementary
                                                                   present study were the questions,                      Is sys-      speech course when compared to similar
                                                                   tematic desensitization             an effective means               groups       given     insight       therapy,       placebo
                                                                   of reducing           communication              apprehen-           treatment,        or no treaunent.6              Paul     and
                                                                   sion?     and       Can      speech-communication                   Shannon report success in treating inter-
                                                                   educators        with     limited      backgrounds           in     personal       performance           anxiety      in groups
                                                                   (Xew York: Holt,          Rinehart      &:Winston.       1965);      that equals or excels results with indivi~-.
                                                                   Norah     Moore, "Behavior         Therapy     in   Bronchial        ual treatment.;          A two year follow-up re~
                                                                   Asthma: A Controlled          Study," Joumal       of Psycho-       vealed a maintenance                  of improvement,
                                                                   somatic Research,       9 (1965).257-276;       M. Kushner,         with indications            of additional          improve-
                                                                   "Desensitization      of a Post. Traumatic        Phobia,"    in    ment in other areas of behavior over the
                                                                   Ullman      and    Krasner;     and    Arnold     A. Lazrus,
                                                                   "The      Treatment       of    a   Sexually      Inadequate         long-term       follow-up period.s Kondas re-
                                                                   !\fan,"  in   Ullman     and Krasner.
                                                                       4Jack D. Hain,         R. H. G. Butcher,         and Ian        ports      reduction        of anxiety          and stage~
                                                                   Stevenson,     "Systematic     Desensitization      Therapy:         fright     by group desensitization,                  as op-
                                                                   An Analysis of Twenty-Seven              Patients,'.   British
                                                                   Joumal     of PsychiatT)',     112 (1966), 295-307; Mar-            posed to rela.~tion                procedures         alone, II
                                                                   tin  Katahn,     Stuart   Strenger     and Nancy Cherry,            thereby       supporting         'Volpe's       contention
                                                                   "Group      Counseling       and     Behavioral      Therapy
                                                                  with Test.Anxious         College Students,"       Journal    of      that    reciprocal        inhibition        is   the main
                                                                   Consulting     Psychology,     30 (1966), 544.549; Land,            basis of therapeutic             effects.lO The results
                                                                  "Densensitization       . . ."; D. R. Neuman.Profes-
                                                                  sional     and    SubProfesisonal        Counselors       Using      of these studies suggest that systematic.
                                                                   Group     Desensitization       and Insight       Procedures        desensitization           when       administered            by
                                                                   to  Reduce      Examination        Anxiety,     unpublished
                                                                   doctoral    diss.,  Michigan      State   University,     1968;     trained        psychologists           is    an     effective
                                                                   Gordon     L. Paul.     Insight    vs. Desensiti:ation       in     means of overcoming anxiety related t.o
                                                                   Psychotherapy:       An Experiment         in Anxiety       Re-
                                                                  duction      (Stanford:     Stanford      University      Press,     speech-communication.                  However,          none
                                                                   1966); Gordon       L. Paul. "Two-Year         Follow.up     of     of these stUdies have employed                        speech
                                                                  Systematic      Desensitization      in Therapy      Groups,"        educators        to administer           the     treatment:
                                                                  Journal      of   Abnormal       Ps)'chology,      73    (1968).
                                                                   119.130.                                                                Migler and 'Volpe have reported                        suc-
                                                                       5Gordon       L.   Paul.   "Insight,     .  .  ."  28:   O.
                                                                   Kondas.     "Reduction        of   Examination        Anxiety       cess in utilizing            automated          procedures
                                                                  and 'Stage. Fright'      bv Group Desensitization           and      for desensitizing           speech-anxiety,11 as has
                                                                  Relaxation,"       Behavior      Research     and    Thempy,
                                                                  5 (1967), 275.281; Gordon            L. Paul and Donald              Lang.12 These              results      raise     questions
                                                                  T.   Shannon,      "Treatment        of Anxiety      Through         about the role and relevance of the pro"
                                                                  Systematic     Desensitization      in Therapy       Groups,"
                                                                  Journal     of Abnormal      PS)'chology, 71 (1966), 124-
                                                                   135; B. Migler       and Joseph        W. Wolpe.       "Auto-            6Paul.    "Insight..:'
                                                                  mated      Self. Desensitization:       A Case        Report,"            ; Paul   and Shannon.
                                                                  Behavior     Research      and Therap)',      5 (1964), 133-              8 Paul,   "Two.Year..:'
                                                                  135;    P.   J.  Lang,     "Fear    Reduction       and    Fear           {IKondas.
                                                                  Behavior:      Problems      in  Treating      a Construct,"            10Joseph      W. Wolpe,        "Reciprocal      Inhibition
                                                                  Third     Conference      on Research       in Psychothera.          as the Main Basis of Psychotherapeutic                Effects,"
                                                                  Py (Chicago: June, 1966); J. R. Emery and J.
                                                                  D. Krumboltz.           "Standard       vs.   Individualized         AM.A.      Archives     of Neurological       Psychiatry,    i2
                                                                  Hierarchies in Desensitization to Reduce Test                        (1954), 205-226.
                                                                  Anxiety,"      Journal      of   Coutl$eling Psych%g)',                 11Migler      and Wolpe.
                                                                  14 (1967).204.209; M. Katahn: and Neuman.                               12Lang, "Fear..."
                                                                                                    THE SPEECH TEACHER
                                                         34
                                                         fessional psychologist in this setting as do                 individual    to help   another   is not   the  sole and
                                                         studies    reported      by Kahn and Baker13                 exclusive   province   of professional    helpers.lS
                                                         and Davison.14
                                                            The use of sub-professional              personnel        If a target behavior         (speech anxiety) can
                                                         (non-psychologists)          in    extending        psy-     be delineated,         the    effectiveness     of the
                                                         chological services has been advocated.15                    technique       of systematic        desensitization,
                                                         Most indications,         at this point,       provide       using    trained     non-professionals,         can be
                                                         evidence       that    sub-professionals          when       empirically      assessed. The        present     study
                                                         properly trained,        can be at least as effec-           attempted      such an assessment.
                                                         tive as professional         personnel.      Neuman
                                                         found     no significant       differences      in   im-     Hypotheses
                                                         provement         scores'    between        treatment
                                                         groups using professional and those using                      I.  Speech anxious           students      receiving
                                                        sub-professional         counselors.16       Neuman,                systematic desensitization           for speech
                                                         like Paul17 mentions          the relatively      short            anxiety     will    indicate     a greater      re-
                                                         time needed in training             the counselors.                duction     in speech anxiety than will
                                                        The effectiveness of the sub-professionals,                         speech anxious students not receiv-
                                                         in general,     lends further       support      to the            ing     systematic       desensitization         as
                                                         advocacy of the use of non-professional                            measured by self reports.
                                                         personnel.      Carkhuff      contends      that:            II.   There     will be no significant           differ-
                                                         A review of (lay training        and treatment)     pro.           ence in improvement            scores for treat-
                                                         grams    indicates   a)  that   lay   persons   can    be          ment      groups     between       professional
                                                         trained   to   function   at   minimally     facilitative          and sub-professional           trainers.
                                                         levels of conditions   related  to constructive    client
                                                         change   in relatively   short  periods   of time, and       Procedures
                                                         b)  that   lay   counselors    can   effect  significant
                                                        constructive   change in clients. An inference       that       Subject Selection.        Subjects were twenty-
                                                        we might      draw    is  that  whatever     allows   one     four voluntary         undergraduate         students,
                                                           13Michael Kahan and Bruce Baker "Desensi.                  twelve males and twelve females, from
                                                        tization    with    Minimal      Therapist     Contact,"      the basic public speaking course at Mich-
                                                        Journal   of Abnormal     Psycholog;y, 73 (1968), 198-        igan State University.         The first class day
                                                        200.                                                          of the term all students               in   the   basic
                                                           14Gerald Davison, "Systematic         Desensitization
                                                        as a Counter-Conditioning         Process,"  Journal    of    public speaking course were instructed                to
                                                        Abnormal     PS}'cholog;y, 73 (1968), 91-99.                  fill out   the Paul version of the PRCS.19
                                                           15Robert    R. Carkhuff     and Charles    B. Truaz,
                                                        "Lay    Mental    Health    Counseling:     The   Effects    While the students were participating                  in
                                                        of Lay Group Counseling,"       Journal   of Consulting       their   first class session, the PRCS's were
                                                        Psycholog;y,    29   (1965),  426.431;     Margaret     J.
                                                        Rioch,   "Changing     Concepts    in  the  Training   of    hand scored in an adjoining room. Those
                                                        Therapists,"    Journal   of  Consulting    PS}'chol°f!;),'
                                                        30 (1965), 290.292: F. Kaufer,        "Implications    of    students      marking      sixteen     or more of a
                                                        Conditioning     Techniques     for  Interview    Thera-     possible       thirty      responses        indicating
                                                        py," Journal of Counseling Psycholog;y, 13 (1966),
                                                        171-1i7; Ernest G. Poser, "The        Effects of Thera-      speech anxiety were called out of the class
                                                        pists Training   on Group Therapeuric        Outcome,"       during     the last five minutes.          They were
                                                        Journal    of  Consulting     Psycholog;y,   30   (1966),
                                                        283.289; Donald      H. Ford and Hugh B. Urban,              told    that    they    had scored within             the
                                                        "Psvchotherapy,"     Annual    Review    of Psycholog')',    range indicating         that speech anxiety was
                                                        (Palo Alto: Annual       Reviews,   1967), 333-372; N.
                                                        Schlossberg,   "Sub-professionals:    to be or not to        of concern to them, given the rationale
                                                        be,"  Counselor     Education     and   Supervision,    6    for   the systematic        desensitization        treat-
                                                        (1967),  108.113;   R.   R.   Carkhuff,    "Differential
                                                        Functioning    of Lav and Professional         Helpers,"     ment and asked to volunteer for the proj-
                                                        Journal   of   Counseling     Ps)'cholog;y,  15   (1968),
                                                        117-126: and Neuman.
                                                          111Neuman.                                                    IS Carkhuff.
                                                          17Paul. "Insight.      . :.                                   19Paul,   "Insight.   . ."
                                                                                                                                  SYSTEMATIC                    DESENSITIZATION                           AND SPEECH ANXIETY                                                               35
                                                                                               ect. The volunteer subjects signed a sheet                                                          ers on the contingency                                   that        no speech
                                                                                               indicating               their desire for treatment                                  and            trainer          would treat a subject enrolled in
                                                                                               the time available                            for treatment.                     Selec-            any class he taught.
                                                                                               tion was based on a random assignment                                                                   Measures.                  The            measures                 employed
                                                                                               for those subjects with similar specified                                                          were the speech situation                                    of the S-R In-
                                                                                               times available                      for treatment                     in groups                   ventory             of Anxiousness                          (S-R-I),2Oa re-
                                                                                               of five. Those                      subjects            not given treat-                           vision of the Text Anxiety Inventory21
                                                                                               ment were placed in a delayed treatment                                                            in which speech sitUations were substi-
                                                                                               control            group           and informed                        that         they           tuted          for testing                 situations                (SAI), and
                                                                                              would receive treatment                                    at a later dat~.                         the Paul version of the Personal Report
                                                                                              Treatment                  was started at the beginning                                             of Confidence                       as a Speaker                       (PRCS).22
                                                                                               of the second week of classes.                                                                           Treatment.                    Treatment                    consisted               of
                                                                                                   Selection of Trainen                                'With the excep-                           seven one-hour sessions, two per week for
                                                                                               tion         of      the       third           author,             a graduate                      three and one-half weeks, of systematic
                                                                                              student            in the counseling department                                          of         desensitization                    for the three experimen-
                                                                                               the College of Education                                   experienced                  in         tal     groups composed of a maximum                                                     of
                                                                                              systematic                   desensitization                        procedures,                     five subjects per group. The first session
                                                                                               trainers           were from the Speech Depart-                                                    was used to explain                                the rationale                     and
                                                                                              ment             (two           graduate                students).                Each              the procedures of systematic desensitiza-
                                                                                              trainer             was provided                        short,            intensive                 tion        and the playing of an aural tape
                                                                                              training            prior         to assignment                     to a group.                     recording               of deep muscular                              relaxation
                                                                                              The training                     consisted              of selected read-                           instructions.                 The remaining                        six sessions
                                                                                              ings          on        systematic                  desensitization,                       a        were devoted to playing                                     the relaxation
                                                                                              video-taped                 presentation                  of a desensitiza-                         tape,         until         all      subjects             reported               being
                                                                                              tion session, an aural-taped                                     presentation                       relaxed,              and         the        presentation                    of       the
                                                                                              of the deep muscular relaxation                                          exercises,                 items of the speech anxiety                                           hierarchy.
                                                                                              and a group meeting during which the                                                               Communication                          of perceived anxiety by
                                                                                              rationale             for the treatment                         and the pro-                       any subject for any item was transmitted
                                                                                              cedures             to be used were provided                                         and            to the trainer                   by the raising of the sub-
                                                                                              discussed. Assignment                               to groups was de.                              ject's        right         index           finger, at which time
                                                                                              pendent             on the trainer's                        schedule,              each             the trainer issued instructions                                       to all sub~
                                                                                              trainer          taking one group. In addition                                        the          jects to erase the image and concentrate
                                                                                              actual           treatment                 sessions were contin-                                   on relaxation.                      After          a brief pause,                      the
                                                                                              ually monitored,                       by the authors, through                                     trainer            again presented                         the same item.
                                                                                              a one way mirror, to provide each train-                                                           The criterion                      for successfully overcom-
                                                                                              er with a critique                       of each session, provid-                                  ing an item was two consecutive presen-
                                                                                              ing feedback. on his performance                                             and in-                tations           (the first for fifteen seconds, the
                                                                                             suring that proper treatment                                         procedures                     second             for       thirty          seconds) without                           an
                                                                                             were followed.                                                                                      anxiety            response from any subject. The
                                                                                                  A Vega cordless microphone-transmit-                                                           trainer           then presented                      the next item on
                                                                                              ter was used to transmit feedback directly                                                         the speech-anxiety                          hierarchy,               continuing
                                                                                              to the trainer while the treatment                                             group               through              the hierarchy                    until        it was com-
                                                                                             was in session, the trainer having an in-                                                           pleted.           The completion                            of any session
                                                                                             conspicuous                   earphone                connected                 to the
                                                                                             Vega receiver                       in      the        treatment                room.                   20Norman S. Endler. J. MeV. Hunt, and Alvin
                                                                                             Immediate                  oral        feedback               was found to                          J.    Rosenstein,            "An S-R Inventory                        of Anxious-
                                                                                                                                                                                                ness,"        Psychological              MonograPhs,                76 (1962). I7
                                                                                             be unnecessary                        after        the first three ses-                             (Whole          n. 536). 1-33.
                                                                                             sions. All groups were assigned to train-                                                               21Emery and Krumbolrz.
                                                                                                                                                                                                     22 Paul,          "Insight.           .  ."
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...The effect of systematic desensitization on speechanxiety james c mccroskey david ralph and e baitick ne most vexing problems there has been in last few years a othat faced field speech great deal interest exploration communication since its inception application learning theory via problem anxiety oral behavior therapies to human neuroses situation hile much reports brief com is claimed for basic course as plete alleviation symptoms using an agent overcoming this knight s criteria have appearing scant evidence available litera at that time our society development ture support such claims con when exigent mental trary obtained by first au health require professional psy thor pennsylvania state university chological resources be expanded either michigan indicates expansion training facilities students confronted serious increasing proficiency efficiency tend those involved psychological ser drop out one term vices or utilization trained lay example over half personnel identified sufferi...

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