176x Filetype PPT File size 0.42 MB Source: www.stat.purdue.edu
QMS A quality management system (QMS) is a system that defines operations to achieve consistency and creditability with customers QMS refers to what the organization does to manage its processes, or activities in order that the products or services that it produces meet the objectives it has set itself (ISO, 2004) ISO 9000 series (International Standards Organization standard on quality management) 2 ISO 9000 ISO 9000 is a generic standard - means that the standard can be applied to any organization, large or small, whatever its product in any sector of activity ISO is an auditable system – organization may be certified to a market standard by outside agency (Weigers, 2001) ISO 9000 predominant QMS today – adopted by 149 countries/economies (ISO, 2004) 3 General Introduction Quality Management Principles of ISO 9000:2000 (ANSI, 2000; ANSI, 2000a) Customer focus Leadership Involvement of people Process Approach – A set of interrelated activities which transforms inputs into outputs System approach to management – Manage set of interrelated processes Continual Improvement Factual approach to decision making Mutually beneficial supplier relationships 4 Growth of ISO 9000 CURRENT: 1M ISO certs. Top 10 countries for registrations: China (approx. 27%) Italy UK Japan Spain USA (approx. 9%) Germany Australia France South Korea 5 ISO 9000 Characteristics Leadership demonstrates commitment to customer requirements. Policy and measurable quality objectives are set and renewed. Processes are identified, analyzed, and managed. Customer satisfaction is measured. Data are collected, analyzed, and used. System effectiveness is continually improved. 6
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