178x Filetype PPTX File size 0.78 MB Source: rupreti.onmason.com
What is FWP? Fruition Wedding Planners (FWP) is a company which helps to organize successful wedding events for their clients. Currently, FWP has consultants which meet with their customer base, which represents both clients and vendors alike. Currently, the consultants leverage face to face meetings as well as phone calls and emails as a form of immediate communication with the customers. Custom software solutions are being used to support the consultants, in the form of a case management system. Online FWP There is now a high demand by the market to provide online services for customer use. The wedding planning tool will become a system accessible online and used by consultants, vendors, and clients alike. Each user base will take a different perspective towards the tool, based on the needs of their roles within the wedding planning system. Goals of the project Increasing FWP's client base by 50% Increasing FWP's vendor base by 20% Reducing the time of planning and organizing the wedding related services by 50% Reducing the cost for clients and vendors to facilitate wedding related services by 15% Increasing FWP's overall profit by 25% Availability with a 2% maximum down time for maintenance purposes Primary Stakeholders of the system The Fruition Wedding Planner corporation is the organization paying for the development, and owner of the delivered product. The wedding clients and vendors are the customers who will pay for product use. Other stakeholders Users (clients) Wedding Consultants Testers Technology Experts System Designers Software Developers System Administrators Usability Experts Representatives of external associations (vendors)
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