166x Filetype PPTX File size 0.23 MB Source: www.uwcentre.ac.cn
IDEAS ABOUT MARKETING • An Activity • A Function • A Management Process • An Orientation • A Social Philosophy MARKETING APPROACH A recognition by the organisation of the primacy of customer values in exchange... ...and the focusing of the whole organisation and all its activities on mutually satisfying exchanges with customers CORE CONCEPTS • EXCHANGE • VALUE • THE TRANSACTION • THE RELATIONSHIP (1990’s) THE EXCHANGE PROCESS • UNDERSTANDING - customer values and behaviours • CREATING - customer related values • COMMUNICATING - to inform and persuade • DELIVERING
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