213x Filetype PPT File size 0.09 MB Source: directory.umm.ac.id
14-2 The Marketing Communications 14-2 The Marketing Communications Mix Mix Any Paid Form of Nonpersonal Advertising Any Paid Form of Nonpersonal Advertising Presentation by an Identified Presentation by an Identified Sponsor. Sponsor. Personal Selling Personal Presentations by Personal Selling a Firm’s Sales Force. Sales Promotion Short-term Incentives to Encourage Sales. Building Good Relations with Public Relations Various Publics by Obtaining Favorable Unpaid Publicity. Direct Marketing Direct Communications With Individuals to Obtain an Immediate Response. Copyright 1999 Prentice Hall 14-3 The Communication Process 14-3 The Communication Process Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Sender Sender Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Feedback Encoding Feedback Encoding Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Message Message Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Media Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Media Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Response Decoding Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Response Decoding Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Receiver Receiver Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Noise Copyright 1999 Prentice Hall 14-4 Steps in Developing Effective 14-4 Steps in Developing Effective Communication Communication Step 1. Identifying the Target Audience Step 1. Identifying the Target Audience Step 2. Determining the Communication Objectives Step 2. Determining the Communication Objectives Buyer Readiness Stages Buyer Readiness Stages Awareness Knowledge Liking Preference Conviction Copyright 1999 Prentice Hall Purchase Purchase 14-5 Steps in Developing Effective 14-5 Steps in Developing Effective Communication Communication Step 3. Designing a Message Step 3. Designing a Message Message Content Rational Appeals Emotional Appeals Message Structure Moral Appeals Draw Conclusions Argument Type Message Format Argument Order Headline, Copy, Color, Words, & Sounds, Body Language Attention Interest Desire Action Attention Interest Desire Action Copyright 1999 Prentice Hall 14-6 Steps in Developing Effective 14-6 Steps in Developing Effective Communication Communication Step 4. Choosing Media Step 4. Choosing Media Personal Communication Channels Nonpersonal Communication Channels Step 5. Selecting the Message Source Step 5. Selecting the Message Source Step 6. Collecting Feedback Step 6. Collecting Feedback Copyright 1999 Prentice Hall
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