131x Filetype PPTX File size 0.09 MB Source: www.medicinebau.com
People don’t care how much you know, until they know how much you care. Lewis Barnett, MD UVA Family Medicine 2 In this section we well find: The three components of communication • Steps for Building Rapport: 1. Interest & respect 2. Support & care 3. Recognize verbal and non-verbal cues 4. Respond immediately to patient cues 5. Balance intimate & professional relationship 6. Flexibility & respect of patient autonomy 7. Confidence 8. Nonjudgmental attitude 9. Confidentiality 10. Building rapport with the family 4 Components of communication: Sending message Receiving message Barriers to effective communication Sending messages • Verbal messages • Nonverbal messages • Paraverbal messages • The importance of consistency
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