250x Filetype PPTX File size 1.09 MB Source: ec.europa.eu
WHAT ARE SOFT SKILLS? personal attributes that enable someone to interact effectively and harmoniously with other people; a combination of people skills, social skills, communication skills, character traits, attitudes, career attributes, social intelligence and emotional intelligence quotients among others that enable people to navigate their environment, work well with others, perform well, and achieve their goals with complementing hard skills. TYPES OF SOFT SKILLS COMMUNICATION SKILLS Verbal Communication Body Language Physical Communication Writing Storytelling Visual Communication Humor Quick-wittedness Listening Presentation Skills Public Speaking Interviewing LEADERSHIP Team Building Strategic Planning Coaching Mentoring Delegation Dispute Resolution Diplomacy Giving Feedback Managing Difficult Conversations Decision Making Performance Management Supervising Managing Manager Management Talent Management Managing Remote Teams Managing Virtual Teams Crisis Management
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