181x Filetype PPT File size 0.52 MB Source: www.tniconsultants.com
Challenges • What are examples of programs used to facilitate employee communications? • How can employees use various appeals procedures to challenge management actions? • How can managers use employee assistance programs effectively? • What are examples of technological innovations that facilitate dissemination of information? © 2004 by Prentice Hall 13 - 2 Terrie Nolinske, Ph.D. Employee Relations Rep Member of HR who • ensures policies are followed • consults with supervisors • consults with employees © 2004 by Prentice Hall 13 - 3 Terrie Nolinske, Ph.D. Employee Relations Policy • Communicates management’s thinking about employee-related matters • Prevents problems in workplace from becoming more serious © 2004 by Prentice Hall 13 - 4 Terrie Nolinske, Ph.D. Communication Process Barriers (noise) Sender Receiver (encodes message) (decodes message) Feedback © 2004 by Prentice Hall 13 - 5 Terrie Nolinske, Ph.D. How to Communicate Feedback to Employees • Focus on specific behaviors • Give feedback at appropriate time / place • Focus negative feedback on behaviors that can be controlled by employee © 2004 by Prentice Hall 13 - 6 Terrie Nolinske, Ph.D.
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