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state of indiana rfp 18051 enterprise data warehouse services attachment i questions and answers question rfp section page topic specific questioninquiry response no 1 attachment c 18 3231 training are ...

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                          State of Indiana RFP 18-051
                          Enterprise Data Warehouse Services
                          Attachment I - Questions and Answers
                           Question       RFP Section          Page             Topic                                           Specific Question/Inquiry                                                         Response
                              No.
                                1      Attachment C:       18            3.2.3.1 Training     Are there existing training plans or materials already being used?  If so, what are their formats  Training plans and materials have been 
                                       Scope of Work                                          and lengths?  Will the source documents be available to the new vendor?                          developed and will be available to the new 
                                                                                                                                                                                               vendor. The current training materials are in the 
                                                                                                                                                                                               form of exercise books (~ 100 pages) with 
                                                                                                                                                                                               step-by-step instructions and corresponding 
                                                                                                                                                                                               learning activities.  
                                2      Attachment C:       48            6. Training (System How many end users will need to be trained on system usage?  Where will they be located?          Please refer to the user chart in Section 2.7. 
                                       Scope of Work                     Usage)                                                                                                                The breakdown of users by location will be 
                                                                                                                                                                                               made available to the Contractor during 
                                                                                                                                                                                               planning activities for training. Please also see 
                                                                                                                                                                                               the responses to question 5 and 49. Please 
                                                                                                                                                                                               note that instructor led trainings will be held in 
                                                                                                                                                                                               or near the Indiana Government Center while 
                                                                                                                                                                                               remote users can be trained via webinar or 
                                                                                                                                                                                               recorded sessions as needed.
                                3      Attachment C:       48            6. Training (SDLC) How many state employees are expected to need SDLC training?                                       The estimate of users will be made available to 
                                       Scope of Work                                                                                                                                           the Contractor during planning activities. We do 
                                                                                                                                                                                               not expect there to be many employees who 
                                                                                                                                                                                               need this training in preparation for working 
                                                                                                                                                                                               with the Contractor on SDLC activities.
                                4      Attachment C:       48            6. Training          How many people will need security training?  Where are they located?                            The estimate of users will be made available to 
                                       Scope of Work                     (Security)                                                                                                            the Contractor during planning activities.
                                5      Attachment C:       48            6. Training          Is there an expectation by the State on the frequency of ongoing training?                       We expect the Contractor(s) to conduct 
                                       Scope of Work                     (Ongoing)                                                                                                             ongoing trainings every 1-2 months at a 
                                                                                                                                                                                               minimum. Trainings should be offered in 
                                                                                                                                                                                               reasonable intervals to accommodate new 
                                                                                                                                                                                               hires and prevent delays to business 
                                                                                                                                                                                               operations. 
                                6      Attachment C:       48            6. Training (Needs  Are the additional training sessions as identified by the Needs Analysis considered to be         It depends on the timing of the Needs Analysis 
                                       Scope of Work                     Analysis)            included in the ongoing training, or would this be in addition to the ongoing training?          in relation to the next training session. If the 
                                                                                                                                                                                               findings are produced close (within a month) to 
                                                                                                                                                                                               the next training session, then it can be rolled 
                                                                                                                                                                                               into the next session. If not, then an extra 
                                                                                                                                                                                               training will be necessary.
                                7      Attachment C:       50            7. Transition        What are the expectations on the subjects that the State staff should be trained on during the   In the event of a transition, the outbound 
                                       Scope of Work                     (Training)           transition? (SOPs, workflows, end-user training, etc.)                                           vender will develop a Turnover Plan in 
                                                                                                                                                                                               collaboration with the State. It is expected that 
                                                                                                                                                                                               details pertaining to training of state staff during 
                                                                                                                                                                                               a transition will be outlined within this 
                                                                                                                                                                                               document. 
                                8      RFP Section 2:      23            RFP language in      In Section 2.4, the RFP states "RFP language should not be repeated within the response."        The questions and prompts in Attachments F 
                                       Proposal                          Technical Proposal Attachments F and G state "Respondents must organize their proposal in the exact order of          and G should precede their respective 
                                       Preparation                                            questions provided in this document followed by their answers." Please clarify. Are bidders      responses. The intent behind the language in 
                                       Instructions                                           supposed to use a call and response format in which the proposal states the RFP                  2.4 is to ask Respondents not to simply repeat 
                                                                                              questions/requirements (from Attachments F & G) immediately prior to their response? Are         language from the Scope of Work, but rather 
                                                                                              Respondents supposed to avoid repeating Scope of Work language? Please advise as to              they should provide a response that is 
                                                                                              which RFP language should not be repeated in proposals.                                          informative and useful for the evaluation team.
                                9      Attachment C:       7             Cognos Software      Will the Scope A vendor be required to provide Cognos Software maintenance or will this          Today, the current Scope A vendor provides 
                                       Scope of Work                     Maintenance for      continue to be provided by D&A as it is today?                                                   Cognos software maintenance and D&A 
                                                                         Scope A                                                                                                               provides Cognos software maintenance for the 
                                                                                                                                                                                               Scope B vendor only. This is expected to 
                                                                                                                                                                                               continue in the future contracts.
                               10      Attachment C:       9             Symantec             Is the Symantec Netbackup maintenance required to be provided by the Scope A or Scope B          It is required to be provided by the Scope A 
                                       Scope of Work                     Netbackup            Vendor or both?                                                                                  vendor only.
                                                                         Maintenance
                               11      Attachment C:       10            Anticipated Future  Please confirm that the 4th row of table should be 2018 rather than 2028.                         Yes, it should be 2018. This has been 
                                       Scope of Work                     Expansion                                                                                                             corrected.
                                                                         Initiatives
                           State of Indiana RFP 18-051
                           Enterprise Data Warehouse Services
                           Attachment I - Questions and Answers
                            Question        RFP Section           Page              Topic                                             Specific Question/Inquiry                                                           Response
                                No.
                                12      Attachment C:        28             3.3.1 Overview        The 4th bullet mentions a "true-up" at end of year, which would be logical if the Contractor         The reference to the "true-up" has been deleted
                                        Scope of Work                       (Enhancements)        billed a fixed amount of the enhancement total each month, regardless of the actual number of 
                                                                                                  enhancement hours delivered. However, in the next full paragraph, Contractors are required to 
                                                                                                  invoice only for the actual enhancement hours delivered each month. Is the end-of-year true-
                                                                                                  up no longer required if Contractors must bill actuals for the Enhancements T&M Hours?
                                13      Attachment C:        33             3.5.1. Teradata       Please confirm that the Production Teradata Platform is a 6800H and that the Dev/QA/DR               The Production Teradata Platform is a 6800H 
                                        Scope of Work                       Platform              System is a Teradata 6650H.                                                                          and that the Dev/QA/DR System is a Teradata 
                                                                                                                                                                                                       6650H.
                                14      Attachment C:        34             3.5.1 Teradata        The paragraph below the graphic includes this language: "In addition to Teradata hardware, the The State actually utilizes Teradata Database 
                                        Scope of Work                       Platform              State also utilizes the Teradata Database v14.0." Please confirm that the State actually utilizes  v15.10.
                                                                                                  Teradata Database v15.10.
                                15      Attachment C:        9              BMC Footprint         We understand that the State has migrated from BMC Footprint to JIRA. In view of this                Current Scope A vendor is in the process of 
                                        Scope of Work                       Software              migration, is BMC Footprint software maintenance still required?                                     migrating from BMC Footprint to Jira. 
                                                                            Maintenance                                                                                                                Anticipated implementation date is February 
                                                                                                                                                                                                       2018.  Scope A vendor will not be required to 
                                                                                                                                                                                                       provide BMC Footprint software maintenance 
                                                                                                                                                                                                       in light of this migration.     
                                16      Attachment C:        8              2.8 EDW               The table in Section 2.8 lists two versions of Informatica Software (9.5.0 and 10.1.1). We           Once upgraded the vendor will only be required 
                                        Scope of Work                       Technology Tool       understand that the State is currently upgrading Informatica Software to version 10.2. Please        to maintain the current (upgraded) version.  
                                                                            Set                   confirm that the State is in fact upgrading to 10.2 and that the Contractor will only be required 
                                                                                                  to maintain one version (10.2).
                                17      Attachment C:        3              2.4 RFP Scope         Will the State consider allowing the Contractor to charge a reasonable fee to compensate the         The State is open to discussing to a mutually 
                                        Scope of Work                       Definition -          Contractor for costs related to performing the sizing, configuration, and procurement of             agreeable plan with the winning vendor.
                                                                            Hardware and          hardware and software, as well as assuming the associated contractual liability?
                                                                            Software 
                                                                            purchases on 
                                                                            behalf of the State.
                                18      Attachment C:        9              2.8 EDW               It is our understanding that Symmetry Software is currently licensed and maintained for the          Symmetry Software is currently licensed and 
                                        Scope of Work                       Technology Tool       customer through a subscription that is based on the number of covered lives. On what number maintained through a subscription which is 
                                                                            Set - Symmetry        of covered lives should Contractor A base its Symmetry Software subscription?                        based on ~ 2.3 Million covered lives.  
                                                                            Software Sizing
                                19      Attachment C:        9              2.8 EDW               Should Contractor A assume that the number of covered lives for the Symmetry Software                The Symmetry Software subscription is 
                                        Scope of Work                       Technology Tool       subscription will remain constant throughout the term of the contract for pricing purposes?          renewed annually.  The number of covered 
                                                                            Set - Symmetry                                                                                                             lives is calculated based on current enrollment 
                                                                            Software Sizing                                                                                                            with a three year lookback.  For pricing 
                                                                                                                                                                                                       purposes, an increase in 2% to 5% would be a 
                                                                                                                                                                                                       reasonable assumption.  
                                20      Attachment D:        Start up       Initial Service       In Scope of Work, Attachment C, the requirement states: "Prior to taking over the M&O                Yes, these can be included in the start up costs 
                                        Scope A Cost         Costs Tab      Transfer Period       services, the Scope A and Scope B Contractors shall work with the State to develop and               tab.
                                        Proposal Template                                         manage plans for transferring services from the incumbent M&O for their respective Scope 
                                                                                                  over a 60-calendar day period." Please clarify that if a Vendor has costs associated with this 
                                                                                                  requirement, they should include those in the start-up costs tab of Attachment D. 
                                21      Attachment D:        Start up       Start-Up Costs        If the Vendor elects to include a specific set of services during the start-up period should the     Yes, these can be included in the start up costs 
                                        Scope A Cost         Costs Tab                            Vendor include the price in the Start-up Costs Tab?                                                  tab, with clear explanation of the services that 
                                        Proposal Template                                                                                                                                              indicates why they are necessary.
                                22      Attachment C:        3              Scope A hardware  For hardware and infrastructure-related components required for Scope A, we understand that  The State would bear the cost of the purchased 
                                        Scope of Work                       and infrastructure    except for the Teradata components, the State’s IT hosting and virtual infrastructure will be        hardware and infrastructure-related 
                                                                            costs                 used. For the State's infrastructure components, should we assume the State will bear their          components. However, the State may chose to 
                                                                                                  cost, and vendors do not need to include them in their proposals? Or, if the costs do need to be procure some items from the Contractor. Table 
                                                                                                  represented in proposals, will the State provide a rate card or itemization of the unit costs for    4 of the Maintenance and Operations tab of 
                                                                                                  components and services available within the State’s hosting environment?                            Attachment D includes the items for which the 
                                                                                                                                                                                                       State wishes purchase costs to be provided.
                                23      Attachment C:        9              EDW Technology        The software table lists "SUSE Linux" as being the responsibility of the Scope A Contractor. Is  Yes, it is only for the Teradata systems.
                                        Scope of Work                       Tool Set              this only for the Teradata systems, or is the Scope A Contractor also responsible for other 
                                                                                                  application server LINUX OS maintenance and support?  If so, please provide sizing metrics 
                                                                                                  for the servers.
                                24      Attachment C:        41             Section 4.3 - CMS  The first sentence in this section appears to have a typographical error. It states, "The Scope A  Yes. Attachment C has been updated.
                                        Scope of Work                       Certification         Contractor shall provide CMS certification to…" Should this say the contractor will provide 
                                                                            Support               support for CMS certification activities? 
                           State of Indiana RFP 18-051
                           Enterprise Data Warehouse Services
                           Attachment I - Questions and Answers
                            Question        RFP Section           Page              Topic                                             Specific Question/Inquiry                                                            Response
                                No.
                                25       Attachment B:       13             Section 28(A), Key  This section refers to the State having the right to terminate the Contract upon thirty (30) days'  The State and awarded vendor will discuss this 
                                         Sample Contract                    Person(s)             written notice if both the Contractor and the State agree that an individual is "essential to the    at the time of negotiations and come to an 
                                                                                                  services offered" and then the individual leaves the Contractor's employ.  This language is          agreement about who fits into the section of the 
                                                                                                  typically applicable only in personal services contracts where the skills of an identified           contract. This section is not intended to 
                                                                                                  individual are the reason for selecting a Contractor who is an individual.  In this case, the RFP  reference the Key Personnel in the Scope of 
                                                                                                  identifies certain positions as being positions for "Key Personnel" but we assume that someone Work.
                                                                                                  who is a "Key Personnel" would not be considered an individual "essential to the services 
                                                                                                  offered", as that phrase is used in this Contract.  Will the State delete this clause, given that for 
                                                                                                  this Contract there are no individuals that are "essential to the services offered"?
                                26       Attachment C:       7              Section 2.8, EDW  This Section of the RFP states that it is listing of all technology tools that are "owned by FSSA". Yes
                                         Scope of Work                      Technology Tool        In looking at this list, it appears that the technology tools include various commercial, off the 
                                                                            Set                   shelf software products that have been licensed to the State rather than tools where ownership 
                                                                                                  resides with the State.  Would the State clarify that when the RFP states that these tools are 
                                                                                                  "owned by FSSA", the RFP means that FSSA has a license to use the tools?
                                27       Attachment C:       9              Section 2.8, EDW  Is the Contractor required to provide Tableau Desktop licenses for its own staff?                        The current Scope A Contractor was required 
                                         Scope of Work                      Technology Tool                                                                                                            to purchase some of their own licenses. 
                                                                            Set                                                                                                                        However, the State has also provided them 
                                                                                                                                                                                                       licenses to use that they didn't have to 
                                                                                                                                                                                                       purchase.  
                                28       Attachment D:       Scope A and  Scope A and B           How are the Scope A and B Synergy Savings considered in scoring the overall proposal for             This will not be scored during evaluation of the 
                                         Scope A Cost        B Synergy      Synergy Savings       each scope?                                                                                          proposals for individual scopes.
                                         Proposal Template Savings
                                29       Attachment C:       7              Section 2.8, EDW  Please describe the software maintenance sizing (e.g., number of users, licenses, covered                Please see the rightmost column of the table in 
                                         Scope of Work                      Technology Tool       lives, etc.) for which maintenance pricing has been requested of Contractor A and/or Contractor Section 2.8 for the software that is maintain by 
                                                                            Set                   B.                                                                                                   a vendor.
                                30       Attachment D:       Maintenance  Tab 4, Hardware         Attachment C, Section 2.8 contains a list of software components for which the Contractor for  M&O costs are to be reflected in Table 2 and 
                                         Scope A Cost        and            and Software          Scope A is to provide maintenance services.  The Maintenance and Support Tab of the Cost             Table 3 of the "Maintenance & Operations" tab. 
                                         Proposal Template Operations       Costs; and            Proposal Template for the Scope A work contains Table 4 that requests maintenance pricing for Table 4 lists optional items that the State may 
                                                             Tab            Inconsistency with  certain listed hardware and software.  The list of software and hardware in Table 4 omits              wish to purchase through the Contractor. It has 
                                                                            Attachment C          certain software products described in Attachment C, Section 2.8  requiring maintenance from  been amended to only request purchase 
                                                                            Scope of Work,        the Scope A Contractor.  The specific tools that are missing in Table 4 when compared to             pricing for Year 1 and Year 2. 
                                                                            Section 2.8 EDW       Attachment C, Section 2.8 are:  (1) the Cognos BI tools, (2) BMC Footprints, (3) the Optum 
                                                                            Technology Tool       Symmetry tools, (4) Symantec NetBackup, (5) Xming and (6) SUSE Linux. In order to resolve  Note: No maintenance pricing is to be included 
                                                                            Set                   this inconsistency while ensuring that the State can compare bids that have priced                   in Table 4. Once purchased, the license and 
                                                                                                  maintenance services for the same set or type of software products, would the State amend            ownership of these items transfer to the State. 
                                                                                                  Table 4 so that it lists all of the hardware and software products in Attachment C, Section 2.8?  Maintenance services are covered by Table 2 
                                                                                                                                                                                                       and 3 but any annual maintenance and license 
                                                                                                                                                                                                       fees to the manufacturers are handled by the 
                                                                                                                                                                                                       State.
                                31       Attachment D:       Table 4        Tab 4, Hardware       The hardware and software described in Attachment C, Section 2.8 uses detailed descriptions  Please see the response to Question 30.
                                         Scope A Cost        Hardware       and Software          of the hardware and software products that map to the product descriptions used by the 
                                         Proposal Template and Software Costs; and                applicable manufacturer to price and provide maintenance services.  Table 4 in the 
                                                             Costs          Inconsistency with  Maintenance and Operations tab of the Scope A Cost Proposal Template does not use the 
                                                                            Attachment C          same line item detail when requesting maintenance pricing.  Instead, Table 4 lists two line 
                                                                            Scope of Work,        items for Informatica Software, apparently asking bidders to sort into one of two buckets, the 
                                                                            Section 2.8 EDW       24 separately listed line items of Informatica Software in Attachment C, Section 2.8.  Would the 
                                                                            Technology Tool       State amend Table 4 so that the description of the hardware and software in this table for which 
                                                                            Set                   maintenance pricing is requested maps to the line item detail in Attachment C, Section 2.8 as 
                                                                                                  well as the other hardware and software that comprise the components of OMPP’s healthcare-
                                                                                                  oriented DW system for which the incumbent Contractor is providing maintenance services?   
                                                                                                  For example, the table lists one Teradata system (the production 6800); however, shouldn't 
                                                                                                  Scope A proposals also include maintenance costs for any non-production systems as well?
                                32       Attachment C:       Section 7,     Initial Service       The RFP states defines an Initial Service Transfer Period as being the following:   "Prior to        Yes, the Initial Service Transfer Period will only 
                                         Scope of Work       Transition     Transfer Period       taking over the M&O services, the Scope A and Scope B Contractors shall work with the State  apply if a non-incumbent is awarded Scope A. 
                                                                                                  to develop and manage plans for transferring services from the incumbent M&O for their               The timing of a Initial Service Transfer Period 
                                                                                                  respective Scope over a 60-calendar day period."  The State's contracts with the current M&O  will depend on the start date of the contracts 
                                                                                                  vendors for maintenance and operations for Scope A and Scope B ends on June 30, 2018.                that result from this RFP.
                                                                                                  Please clarify two aspects associated with the definition of the "Initial Service Transfer Period":  
                                                                                                  (1) Will the Initial Service Transfer Period only apply if a non-incumbent is awarded Scope A or 
                                                                                                  Scope B, respectively?  (2)  If so, will the Initial Service Transfer Period begin prior to the end 
                                                                                                  of the incumbent vendor's M&O Contract?
                           State of Indiana RFP 18-051
                           Enterprise Data Warehouse Services
                           Attachment I - Questions and Answers
                            Question       RFP Section           Page              Topic                                             Specific Question/Inquiry                                                           Response
                               No.
                                33      Attachment D:        Start up       Costs that Qualify  Are the costs that can be included as a "Start Up Cost" for the Scope A Cost Proposal                 If there are costs for an incumbent vendor 
                                        Scope A Cost         Costs Tab      as Start Up Costs    Template only those costs that a non-incumbent vendor would incur if awarded the Scope A             needs to meet the scope of services, they can 
                                        Proposal Template                                        work under this RFP during the 60 calendar day period described as the "Initial Service              be included in the Start Up Costs with a clear 
                                                                                                 Transfer Period" in Attachment C, Section 7?  If not, what are examples of Start Up Costs that  explanation of the item and the rationale for 
                                                                                                 an incumbent Scope A contractor may include in the Start Up Costs tab?                               why it is needed. The State expects there to be 
                                                                                                                                                                                                      minimal to no start up costs for an incumbent 
                                                                                                                                                                                                      vendor.
                                34      Attachment D:        Start up       Timing For When      If a non-incumbent vendor is awarded the Scope A work, must the non-incumbent vendor                 The start up costs should cover costs not 
                                        Scope A Cost         Costs Tab      Start Up Costs       include the costs it incurs during the Initial Service Transfer Period as Start Up Costs, while      specific to the delivery of Maintenance and 
                                        Proposal Template                   Apply                then having to price the labor component of its Maintenance and Operations period for a full 12 Operations services. The 60 day Initial Service 
                                                                                                 months under Year 1 of the Maintenance and Operations tab?                                           Transfer Period costs are considered start up 
                                                                                                                                                                                                      costs. If an incumbent is awarded the contract, 
                                                                                                                                                                                                      the Initial Service Transfer is not needed. 
                                                                                                                                                                                                      Note: the cost proposals have been updated to 
                                                                                                                                                                                                      include a break up of start up labor costs.
                                35      Attachment D:        Maintenance  Table 4, Hardware  The State has already purchased the hardware and perpetual licenses for the software that is  Please see the response to Question 30.
                                        Scope A Cost         and            and Software Costs listed in this table. Would the State please confirm that the costs that bidders are required to 
                                        Proposal Template Operations                             include in Table 4 represent only the costs for providing hardware maintenance and software 
                                                             Tab                                 support?
                                36      Attachment F:        4              Project              The RFP refers to the Indiana Office of Technology Project Review Policy.  Will the State            It can be found at: 
                                        Scope A Technical                   Management           please provide a copy of this policy?                                                                https://www.in.gov/iot/files/project_review_polic
                                        Proposal Template                   (Attachment C,                                                                                                            y_20110311_final.docx 
                                                                            Section 5).
                                37      Attachment G:        3              c. Prioritizing and  Can IDOA confirm that this requirement should read "Prioritizing and communicating tasks             Yes. Attachment G has been updated.
                                        Scope B Technical                   communicating        associated with incidents and service requests"?
                                        Proposal Template                   tasks associated 
                                                                            incidents and 
                                                                            service requests
                                38      RFP Section 2:       17             2.1 - Confidential   Can IDOA please confirm that the Confidential Information should be included in the original         Yes, confidential information should be 
                                        Proposal                            Information must     submission documents (i.e. Business Proposal and Technical Proposal) in addition to the              included in all original Respondent documents 
                                        Preparation                         also be clearly      clearly marked separate folder and file?                                                             as well in the clearly marked separate folder. 
                                        Instructions                        marked in a                                                                                                               Please follow the instructions in RFP Section 
                                                                            separate folder/file                                                                                                      1.15 Confidential Information. 
                                                                            on any included 
                                                                            CD-ROM.
                                39      Attachment C:        7              EDW Technology       As a part of the response, would FSSA be receptive of proposals that look to provide cost-           The State has described in this RFP its existing 
                                        Scope of Work                       Tool Set             savings with the implementation and migration to more cost-effective technologies?                   environment and anticipates staying with this 
                                                                                                                                                                                                      environment. The State is open to considering 
                                                                                                                                                                                                      implementation of new technologies to achieve 
                                                                                                                                                                                                      cost-savings but must also take into account 
                                                                                                                                                                                                      the efforts required to make this change 
                                                                                                                                                                                                      (including staff and stakeholder time, 
                                                                                                                                                                                                      disruptions to a live mission-critical application, 
                                                                                                                                                                                                      and related risks). The changes must be 
                                                                                                                                                                                                      minimally disruptive. The Respondent may 
                                                                                                                                                                                                      propose cost saving alternatives on the newly 
                                                                                                                                                                                                      added Other tab of the cost proposal 
                                                                                                                                                                                                      templates.
                                40      Attachment C:        7              EDW Technology       If FSSA would review proposals that include tool set migrations, are they open to leveraging 
                                        Scope of Work                       Tool Set             other existing IOT applications/infrastructures?
                                                                                                                                                                                                      Yes. Note: for the most part FSSA does 
                                                                                                                                                                                                      leverage IOT applications when possible. 
                                                                                                                                                                                                      Please see the response to Question 39 for 
                                                                                                                                                                                                      instructions on how to provide cost information 
                                                                                                                                                                                                      on alternative approaches. Do not include any 
                                                                                                                                                                                                      cost information in your technical proposal. Any 
                                                                                                                                                                                                      cost information must only be included in your 
                                                                                                                                                                                                      cost proposal.
                                41      RFP Section 1:       6              Total Bid Amount     What is the budget for IDOA EDW effort?                                                              This information is not available.
                                        General 
                                        Information and 
                                        Requested 
                                        Products or 
                                        Services
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...State of indiana rfp enterprise data warehouse services attachment i questions and answers question section page topic specific questioninquiry response no c training are there existing plans or materials already being used if so what their formats have been scope work lengths will the source documents be available to new vendor developed current in form exercise books pages with stepbystep instructions corresponding learning activities system how many end users need trained on usage where they located please refer user chart breakdown by location made contractor during planning for also see responses note that instructor led trainings held near government center while remote can via webinar recorded sessions as needed sdlc employees expected estimate we do not expect who this preparation working people security is an expectation frequency ongoing s conduct every months at a minimum should offered reasonable intervals accommodate hires prevent delays business operations needs additiona...

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