Opening Statement Using SCQM
             THANK THEM for their interest and attention.                                                                                                                                                          Emphasize your KEY MESSAGE or bottom line.
             Line and paragraph spacing for the main textbox is set                                                                                                                                                Reminder: this is stating your Message for the first time at the 
             automatically in the template                                                                                                                                                                         end of a quick narration of the Executive Summary, during 
                                                                                                                                                                                                                   which you “built your case” or provided your “proof points” 
             Build common ground by ACKNOWLEDGING THEIR                                                                                                                                                            prior to revealing your Message (the logical conclusion of 
             PRIORITIES, CONCERNS, FEELINGS and EMOTIONS;                                                                                                                                                          your case).
             and identify the SITUATION and COMPLICATION you 
             are addressing                                                                                                                                                                                        Tell them how your presentation is ORGANIZED 
             Reminder: Situation and Complication description should be                                                                                                                                            or STRUCTURED.
             very brief here because they are concise bullets on the                                                                                                                                               Approximately three examples
             Executive Summary and aligned with what is written on the 
             Executive Summary.Line spacing: 1.0 (Single) lines for text                                                                                                                                           “So let’s begin with a review of 
                                                                                                                                                                                                                   the situation…
             Review what MAKES YOU SURE (the QUESTION                                                                                                                                                              Reminder: This is where you now 
             you addressed)                                                                                                                                                                                        narrate your full story/presentation 
             Reminder: Stating the Question should be very brief – one                                                                                                                                             following SCQM logic.
             sentence or less, but “reviewing what makes you sure” 
             could require 4-6 sentences of explanation. And, the                                                                                                                                                  This information has taken from the WPNT 
             Question is not always stated or spoken by the presenter, it                                                                                                                                          Communications Training Workbook which can be 
             could be implied                                                                                                                                                                                      found on the WPNT Resource Center website 
                                                                                                                                                                                                                   www.wpntelearn.com/resources
                08/09/2022                               Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS.© 2021 United Parcel Service of America, Inc. UPS, the UPS brandmark and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.                             2