DRAFT 
          HTFC is providing this draft MSA for informational purposes. The document is subject to change at 
          HTFC’s discretion and to negotiation prior to contract execution with the selected vendor.  
                                                                           
                             MASTER SERVICES AGREEMENT 
                                           
                                           
                                      BETWEEN 
                                           
                                           
                   NEW YORK STATE HOUSING TRUST FUND CORPORATION 
                                           
                                           
                                         and 
                                           
                                           
                           _____________________________________ 
                                           
                                           
                                   Proprietary and Confidential 
                  
                                                        TABLE OF CONTENTS 
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                 ARTICLE 1 GOALS AND OBJECTIVES; REFERENCES ..........................................................2 
                         1.1     Goals and Objectives ...............................................................................................2 
                         1.2     Rules of Interpretation .............................................................................................2 
                 ARTICLE 2 SERVICES ..................................................................................................................3 
                         2.1     Proposals ..................................................................................................................3 
                         2.2     Overview ................................................................ Error! Bookmark not defined. 
                         2.3     Services ....................................................................................................................3 
                         2.4     Scope of Services .....................................................................................................3 
                         2.5     Project Management Plan ........................................................................................4 
                         2.6     Change Control Procedure .......................................................................................4 
                         2.7     New Services ...........................................................................................................4 
                         2.8     No Obligations; Renewal of Services ......................................................................5 
                 ARTICLE 3 SERVICE DELIVERY AND SERVICE LEVELS ....................................................5 
                         3.1     Transition .................................................................................................................5 
                         3.2     Knowledge Transfer.................................................................................................6 
                         3.3     Cooperation ..............................................................................................................6 
                         3.4     Compliance with the Agency External Requirements .............................................6 
                         3.5     Service Levels ..........................................................................................................6 
                         3.6     Service Level Credits; Catastrophic Failures ...........................................................7 
                         3.7     Adjustment of Service Levels ..................................................................................9 
                         3.8     Progress Reports and Meetings ................................................................................9 
                         3.9     Level of Performance ...............................................................................................9 
                         3.10    Deliverables .............................................................................................................9 
                         3.11    Root Cause Analysis ................................................................................................9 
                         3.12    Measurement and Monitoring Tools ........................................................................9 
                         3.13    Continuous Improvement and Best Practices ..........................................................9 
                         3.14    Benchmarking ........................................................................................................10 
                         3.15    Compliance with the Agency Methodology ..........................................................10 
                         3.16    Time of the Essence ...............................................................................................10 
                         3.17    Liability for Damage ..............................................................................................10 
                 ARTICLE 4 FEES, EXPENSES, TAXES AND RECORDS .......................................................10 
                         4.1     Fees ........................................................................................................................10 
                         4.2     Cost of Performance ..............................................................................................11 
                         4.3     Payment..................................................................................................................11 
                         4.4     Taxes ......................................................................................................................11 
                         4.5     Records ..................................................................................................................12 
                         4.6     Billing Reviews, Records and Audits ....................................................................12 
                         4.7     Performance ...........................................................................................................13 
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                       4.8     Set-Off....................................................................................................................14 
                       4.9     Cost Savings...........................................................................................................14 
                       4.10    Record Retention ...................................................................................................14 
                ARTICLE 5 DELIVERY ...............................................................................................................15 
                       5.1     Delivery of Deliverables ........................................................................................15 
                       5.2     Notification of Delays ............................................................................................15 
                       5.3     Delays ....................................................................................................................15 
                ARTICLE 6 ACCEPTANCE ........................................................................................................15 
                       6.1     Services ..................................................................................................................15 
                       6.2     Acceptance Criteria for Deliverables .....................................................................15 
                       6.3     Acceptance Testing for Deliverables .....................................................................16 
                ARTICLE 7 PROVIDER PERSONNEL AND SERVICE LOCATION ......................................16 
                       7.1     Provider Personnel; Offers of Employment to the Agency Employees ................16 
                       7.2     Qualifications .........................................................................................................17 
                       7.3     Removal .................................................................................................................18 
                       7.4     Replacements .........................................................................................................18 
                       7.5     Service Level Failures............................................................................................18 
                       7.6     Service Location ....................................................................................................19 
                       7.7     Visas .......................................................................................................................19 
                       7.8     Specialized Personnel ............................................................................................19 
                       7.9     Compliance by Provider Personnel ........................................................................19 
                       7.10    Labor Harmony ......................................................................................................19 
                       7.11    Employment Status ................................................................................................19 
                       7.12    Personnel Records ..................................................................................................20 
                ARTICLE 8 PROJECT MANAGEMENT ....................................................................................20 
                       8.1     Agency Project Manager........................................................................................20 
                       8.2     Provider Project Manager ......................................................................................20 
                       8.3     Role of Project Managers.......................................................................................20 
                       8.4     Steering Committee ...............................................................................................21 
                       8.5     Frequency of Steering Committee Meetings .........................................................21 
                ARTICLE 9 FACILITIES .............................................................................................................21 
                       9.1     Use of the Agency’s Equipment and Facilities ......................................................21 
                       9.2     Access and Security ...............................................................................................21 
                                                       Proprietary and Confidential 
                 
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                       9.3     Provider Sites .........................................................................................................22 
                       9.4     Shared Sites ............................................................................................................22 
                       9.5     Telecommunications Connection ...........................................................................22 
                       9.6     Unauthorized Access .............................................................................................22 
                ARTICLE 10 CONTINUED PROVISION OF SERVICES AFTER DISASTER .......................23 
                       10.1    Disaster Recovery Plan (“DRP“) and Business Continuity Plan (“BCP”) ...........23 
                       10.2    Disaster or Force Majeure Event ...........................................................................23 
                       10.3    Allocation of Resources - First Priority .................................................................23 
                ARTICLE 11 TERM AND TERMINATION ...............................................................................24 
                       11.1    Term .......................................................................................................................24 
                       11.2    Termination ............................................................................................................24 
                       11.3    Effects of Termination ...........................................................................................27 
                ARTICLE 12 TERMINATION ASSISTANCE ............................................................................28 
                       12.1    Termination/Expiration Assistance ........................................................................28 
                       12.2    Requested Services ................................................................................................30 
                       12.3    Extension of Services .............................................................................................30 
                ARTICLE 13 CONFIDENTIAL INFORMATION ......................................................................30 
                       13.1    Confidential Information Defined..........................................................................30 
                       13.2    Nondisclosure ........................................................................................................31 
                       13.3    Exceptions ..............................................................................................................31 
                       13.4    Required Disclosure ...............................................................................................32 
                       13.5    Injunctive Relief.....................................................................................................32 
                       13.6    No License .............................................................................................................32 
                       13.7    Return of Confidential Information .......................................................................32 
                       13.8    Confidentiality Pledge ...........................................................................................32 
                ARTICLE 14 TITLE; PROPRIETARY RIGHTS .........................................................................33 
                       14.1    Work For Hire ........................................................................................................33 
                       14.2    Assignment of Rights .............................................................................................34 
                       14.3    Inventions ...............................................................................................................34 
                       14.4    Agency Furnished Materials ..................................................................................34 
                       14.5    Pre-Existing Materials ...........................................................................................35 
                       14.6    The Agency Systems..............................................................................................35 
                       14.7    Use of Third Party Content or Technology............................................................36 
                                                       Proprietary and Confidential 
                 
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