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TheAmazonWay–Page1 THE AMAZONWAY 14 Leadership Principles Behind the World's Most Disruptive Company JOHNROSSMAN JOHNROSSMANismanagingdirectorofAlvarez&Marsal,aglobalconsultingandprofessionalservicesfirm.Hewashiredby Amazon.Comin2002tobethecompany'sdirectorofenterpriseservices.HewasresponsibleforthedevelopmentofAmazon's Merchants@programwhichenablesmillionsofsellerstoofferproductsthroughAmazonandwhichnowgeneratesmorethan 40 percent of all orders. John Rossman was also responsible for running Amazon's relationships with enterprise clients like Target, Toys "R" Us, Sears, Marks and Spencer and the NBA. He is a graduate of Oregon State University. ISBN 978-1-77544-806-8 SUMMARIES.COMsuppliesbrainfuel--- concise executive summaries of the latest business books --- so you can read less but do more! Wehelpbusypeoplelikeyouavoidinformation overload, get fresh actionable ideas and save time and money. www.summaries.com TheAmazonWay–Page1 MAINIDEA 1 Obsessoverthecustomer 8 Haveabiasforaction Jeff Bezos and Amazon have fourteen leadership LeadersandmanagersatAmazonalwaysstartwiththe Leaders at Amazon favor taking calculated risks. If in "secrets" which guide their decisions. What's customer and work backwards. While they watch doubt, try something new and see if you can take interesting is not that these secrets exist but that competitors, they obsess over their customers. advantage of first-mover opportunities. they actually get referred to every day and are Page2 Page6 appliedinthereal-worlddecisionswhichgetmade. – – Amazon's leadership principles are: 2 Take ownership of results 9 Practice frugality 1 Obsessoverthecustomer LeadersatAmazonactlikeowners.Theythinklong-term Amazon'sleadersdon'tspendmoneyonthingsthatdon't and never say "That's not my job." They always act on matter to customers. Frugality is good – it breeds 2 Take ownership of results behalf of the entire company. resourcefulness, self-sufficiency and innovation. – – 3 Invent and simplify Page3 Page6 4 Leaders are right–Alot 3 Invent and simplify 10 Bevocally self-critical Leaders at Amazon innovate fearlessly to simplify Amazon'sbusinessleadersdon'tconsiderthemselvesto 5 Hire and develop the best processes. They look for ideas everywhere and avoid be above criticism. They benchmark their own "not invented here" thinking. performance against the best and fix problems. 6 Insist on the highest standards Page3 – – Page7 7 Think big 4 Leaders are right–Alot 11 Earn the trust of others 8 Haveabiasforaction Amazon'sleadersdefinetheirgoalsclearlyandthenuse Leaders at Amazon attempt to be open-minded, humble metrics to establish whether they are right. They don't andto genuinely listen. Their openness empowers them 9 Practice frugality makethesamemistakesoverandover. to trust others and to earn the trust of others. – – 10 Bevocally self-critical Page4 Page7 11 Earn the trust of others 5 Hire and develop the best 12 Dive deep 12 Dive deep LeadersatAmazontryandraisethebarwithnewhires. Amazon's leaders get involved in the nuts-and-bolts They recognize talent, coach others and willingly move detailsofeveryprocess.Theystayconnectedandlookfor 13 Havebackbone–Disagree&commit great talent around the organization. opportunities to solve problems as early as feasible. – – Page4 Pages7-8 14 Deliver results 6 Insist on the highest standards 13 Havebackbone–Disagree&commit Amazon'sleaderssetunreasonablyhighstandardsand Leaders at Amazon have conviction – they are prepared “These principles aren’t slogans printed on wall then keep pushing for more. They drive everyone to fix tochallengewhattheydisagreewith.Theythencommitto posters and coffee mugs. They are lived and problems and deliver ever-increasing quality. what has been decided wholeheartedly. breathed every day by Amazoniansfrom the CEO Page5 Page8 ondown.Theyareprinciplesthatothercompanies, – – small or large, may just want to adopt.” 7 Think big 14 Deliver results – JohnRossman Leaders at Amazon keep looking for bold new ways to Amazon's leaders focus on delivering key outputs to the serve customers better. They think different and go requiredlevelofqualityandinatimelyfashion.Theytake confidently in new directions setbacks in their stride and rise to the occasion. – Page – Page5 Page8 Summaries.Com The Ultimate Business Library We condense 300+ pagebusiness books into 8-pagesummaries. By reading summaries, you’ll get the key ideas in 30 mins, so you can spend more time turning your ideas into dollars. 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